Terms & Conditions

INTRODUCTION to General terms for Velour by Nostalgi and Lokalt by Velour

Welcome to Velour by nostalgi / Lokalt by Velour. The following Terms and Conditions guide the use of and commerce of our web store. This is what you can expect from us and what we expect from You.

The following terms and conditions may be adjusted at a later time and does apply to the whole world and all orders made on the website except Sweden.  

§1 GENERAL

You can buy our products directly through our web store velourstore.com. If you have any questions please contact our customer service for help. Contact information is found on the very bottom of the webpage.

All merchandise remains our property until payment is fulfilled.

Any attempts of fraud will be reported to the Police. Velour by nostalgi Sweden AB reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.

No other payment options in addition to those displayed at checkout is accepted.

Velour by nostalgi Sweden AB holds the right to have minor deviations related how material, colour, weight, measurements, or manufacturing, appear on our web store. This also includes type faults and price.

You have to be of minor age to shop or have a guardian confirming your order. In the later case, please leave guardian's name and phone number at the checkout.

§2 DELIVERY Velour by nostalgi products

All shipments are sent by UPS - United Parcel Service. The order will be sent to the address given in your personal profile or provided in checkout process. Estimated delivery time:

Europe 3-5 business days
Denmark 3-5 business days
Norway 3-5 business days
Great Britain 5-10 Business days
Rest of the world 5-10 business days

If anything else is not announced in our web store. 

All available products, sizes and colors are visible online.

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it, you are responsible for the goods.

All shipments are sent by UPS - United Parcel Service. The order will be sent to the address given in your personal profile or provided in checkout process.

Orders from the UK are sold excluding VAT and renders extra brokerage fee and Duties for the customer after the withdraw from the EU, approximate cost of 40 Euro. These will be paid by the customer upon arrival to UPS.

§2.1 DELIVERY Lokalt by Velour

We use a unique way of order and production at Lokalt by Velour products, we call this On Demand order. When we receive your order we have the following process. See below:

  1. We receive an order
  2. We will send you an order confirmation
  3. We will then send you some questions regarding your chosen size.
  4. We then need your answer back on size questions
  5. Then we start to produce your order
  6. We will deliver in approx. 2-3 weeks time from size confirmation
  7. We never produce any stock of jeans in advance.   
  8. We have an orderlimit of 1 size per order/customer

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it, you are responsible for the goods.

All shipments are sent by UPS - United Parcel Service. The order will be sent to the address given in your personal profile or provided in checkout process.

For shipments outisde EU there may be toll fees which will be paid upon arrival. Prices are then sold ex. VAT.

Orders from the UK are sold excluding VAT and renders extra brokerage fee and Duties for the customer after the withdraw from the EU, approximate cost of 40 Euro. These will be paid by the customer upon arrival to UPS.

§2.2 SHIPPINGCOST FOR BOTH VELOUR BY NOSTALGI AND LOKALT BY VELOUR

Our shipping costs:
Europe: 20 EURO
Norway: 180 NOK
Denmark: 150 DKR
Great Britain: 25 GBP
International: 30 USD

Shipping (not returnshipping) is included when order exceeds: 
280 EURO
500 USD
200 GBP
2100 DKR
2800 NOK

Salesitems do NOT have free shipping on orders above 280 E!

§3 PAYMENT

You have the following options:

  • Credit card (Mastercard/Visa) through paypal
  • PayPal

When using credit card you click on Paypal and pay through Paypal but with credit card. But you have to have an account at Paypal. When ordering you will receive an confirmation by mail. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured with a specific technology through Posten Sverige AB.

§4 RETURN POLICY 

The following return policy applies to all orders made on velourstore.com worldwide, except Sweden.

You have the right to return a product and get a full refund or exchange the product, within 14 days from receiving the goods. If You change your mind about a product you have to contact our Customer Service within this time. On International orders, the customer will be charged for the freight when returning a product. After the 14 days a return will not accept returns of products which are not broken. 

You are allowed to see if the product fits, but when returning or exchanging a product, you are hold responsible for the packaging and that the product is not damaged or worn out in any way. Velour By Nostalgi reserves the right to decline the return if the product is damaged in any way due to packaging failure or if the product is worn out. The shipping fee for returning a product is paid buy the customer. 

There are no refunds or free returns on sales items, only the possibility to exchange or receive a credit note if returning the product. When exchanging a sale item you pay for the shipping cost back to Sweden. 

If the product is defect, damaged or if the return is due to a mistake made by Velour, we will in this case bear or reimburse the delivery cost and we will exchange the product. Please report the reclamation to our Customer Service before returning the product.

For returns or refunds, kindly contact our customer support at: online@velour.se

Returns ships to

Velour By Nostalgi
Korallen
Ålandsgatan 10, 504 41
Borås, Sweden

For International shipments, please visit ups website for booking of freight. 

§5 SECURITY

All information concerning your credit card is encrypted and secured with a specific SSL-technology. Most web browsers use symbols or the guide https:// to show that the page You are visiting is secured. Velour cooperate with DIBS payment exchange and Swedbanks Babs AB for redemption of credit card payments. According to Swedish law (PUL) Velour has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates for your interest. Velour will not leave or sell your personal information to third-parties without your consent. We apply the same law for all of our customers regardless geographic location.

§6 FORCE MAJEURE

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Velour will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Velour will try to inform you about this.

§7 COOKIES

According to the law regarding electronic communication, that took effect 25th of July 2003, all who visits a website must be informed if cookies are used. When you are visiting this website, cookies will be saved on in your browser. These cookies are called session cookies and is used to remember your log in on the website and your basket when you are shopping. Sessions cookies is not stored for a long period of time on your computer, but disappears when you close your browser.

If you don’t accept the use of cookies, you can turn these off in your browser so that it automatically informs you when a site is using cookies. If you turn off cookies, you will not be able to shop, due to that the basket and log in won’t work without them active.