Terms & Conditions

INTRODUCTION

Welcome to Velour by Nostalgi. The following Terms and Conditions guide the use of and commerce of our web store. This is what you can expect from us and what we expect from You.

The following terms and conditions may be adjusted at a later time and does apply to the whole world and all orders made on the website except Sweden.  

§1 GENERAL

You can buy our products directly through our web store. If you have any questions please contact our customer service for help. Contact informations is found on the very bottom of the webpage.

All merchandise remains our property until payment is fulfilled.

Any attempts of fraud will be reported to the Police. Velour reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.

No other payment options in addition to those displayed at checkout is accepted.

Velour holds the right to have minor deviations related how material, colour, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes.

You have to be of minor age to shop or have a guardian confirming your order. In the later case, please leave guardian's name and phone number at the checkout.

§2 DELIVERY

All shipments are sent by PostNord AB. The order will be sent to the address given in your personal profile or provided in checkout process. Estimated delivery time:

Europe 3-5 business days
Denmark 3-5 business days
Norway 3-5 business days
Great Britain 5-10 Business daysRest of the world 5-10 business days

If anything else is not announced in our web store. 

All available products, sizes and colors are visible online.

We will charge 25 EUR for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about those products you ordered contact our customer service immediately. You still have to collect your package and return it back to us. 25 EUR will translate to USD, DKR, NOK and GBP according to the currency at the time of event this occurs.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it, you are responsible for the goods.

Our shipping costs:
Europe: 20 EURO
Norway: 100 NOK
Denmark: 100 DKR
Great Britain: 20 GBP
International: 20 USD

Shipping is included when order exceeds: 
250 EURO
250 USD
200 GBP
1800 DKR
1800 NOK

For shipments to the US and Norway there may be toll fees which will be paid upon arrival. Prices are adjusted accordingly.

§3 PAYMENT

You have the following options:

  • Credit card (Mastercard/Visa)
  • PayPal

When using credit card you pay immediately at checkout. When ordering you will receive a confirmation by mail. When the package arrives you pick it up at your local pick-up point. All information concerning your credit card is encrypted and secured with a specific technology through Posten Sverige AB.

§4 RETURN POLICY 

The following return policy applies to all orders made on velourstore.com worldwide, except Sweden.

You have the right to return a product and get a full refund or exchange the product, within 14 days from receiving the goods. If You change your mind about a product you have to contact our Customer Service within this time. On International orders, the customer will be charged for the freight when returning a product. After the 14 days a return will not accept returns of products which are not broken. 

You are allowed to see if the product fits, but when returning or exchanging a product, you are hold responsible for the packaging and that the product is not damaged or worn out in any way. Velour By Nostalgi reserves the right to decline the return if the product is damaged in any way due to packaging failure or if the product is worn out. The shipping fee for returning a product is paid buy the customer. 

There are no refunds or free returns on sales items, only the possibility to exchange or receive a credit note if returning the product. When exchanging a sale item you pay for the shipping cost back to Sweden. 

If the product is defect, damaged or if the return is due to a mistake made by Velour, we will in this case bear or reimburse the delivery cost and we will exchange the product. Please report the reclamation to our Customer Service before returning the product.

For returns or refunds, kindly contact our customer support at: shopgbg@velour.se

Velour by Nostalgi
Box 2379
403 16 Gothenburg
Sweden

§5 SECURITY

All information concerning your credit card is encrypted and secured with a specific SSL-technology. Most web browsers use symbols or the guide https:// to show that the page You are visiting is secured. Velour cooperate with DIBS payment exchange and Swedbanks Babs AB for redemption of credit card payments. According to Swedish law (PUL) Velour has to have your approval before handling your personal information. Receiving your personal information helps us to give you good customer service and updates for your interest. Velour will not leave or sell your personal information to third-parties without your consent. We apply the same law for all of our customers regardless geographic location.

§6 FORCE MAJEURE

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Velour will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Velour will try to inform you about this.

§7 COOKIES

According to the law regarding electronic communication, that took effect 25th of July 2003, all who visits a website must be informed if cookies are used. When you are visiting this website, cookies will be saved on in your browser. These cookies are called session cookies and is used to remember your log in on the website and your basket when you are shopping. Sessions cookies is not stored for a long period of time on your computer, but disappears when you close your browser.

If you don’t accept the use of cookies, you can turn these off in your browser so that it automatically informs you when a site is using cookies. If you turn off cookies, you will not be able to shop, due to that the basket and log in won’t work without them active.